Refund and Returns Policy

Radial Tech Returns Policy

Effective Date: 05/12/2023

Thank you for shopping at Radial Tech. We appreciate your business and want to ensure your satisfaction with our products. Please review our Returns Policy carefully.

1. Return Timeframe

We offer a 30-day return policy from the date your item is delivered. If 30 days have passed since the delivery of your purchase, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility Criteria

To be eligible for a return, your item must meet the following criteria:

• The item must be unused, in the same condition that you received it, and in its original packaging.
• The item must be accompanied by the original proof of purchase.

3. Initiating a Return

To initiate a return, please follow these steps:

1. Contact our customer support via the returns form available here and we will instruct you on the next steps.

Please do not send your purchase back to the manufacturer.

4. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable number of days.

5. Exchanges

If you need to exchange an item, please contact our customer support. We will provide guidance on the exchange process based on product availability.

6. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted.

If you’ve done all of this and still have not received your refund, please contact us at [email protected].

7. Contact Information

For any further questions or assistance regarding returns, please contact our customer support at [email protected].